By booking a tour with Beyond Boundaries (“we,” “us,” “our”), you (“the customer”) agree to these Terms and Conditions. Please read them carefully before making a reservation.

• A non-refundable deposit is required to confirm your booking.
• Full payment must be made prior to the start of the tour, as specified in your booking confirmation.
• Payments can be made via bank transfer, credit card, or other methods as agreed.

• Cancellations made more than 14 days before the tour start date will receive a 50% refund.
• Cancellations made within 14 days of the tour start date will not be eligible for a refund.
• No refunds will be issued for no-shows or missed tours.
• We reserve the right to cancel a tour due to unforeseen circumstances (e.g., weather, safety issues), in which case a full refund or alternative date will be offered.

• Customers must be physically fit for the selected tour.
• Customers are responsible for disclosing any medical conditions or physical limitations.
• We reserve the right to refuse participation if we believe the customer’s health or safety may be at risk.

• We strongly recommend that customers purchase comprehensive travel insurance to cover medical emergencies, trip cancellations, personal injury, and loss of personal belongings.

• While we take every precaution to ensure a safe and enjoyable experience, customers participate at their own risk.
• We are not responsible for any injury, loss, or damage to personal property during the tour.
• We are not liable for delays, cancellations, or other issues beyond our control (e.g., weather, road conditions, government restrictions).

• Customers using our motorbikes or other equipment are responsible for their proper care and safe operation.
• Any damage or loss caused by negligence will be the customer’s responsibility.

• By participating in our tours, you grant us the right to use any photos or videos taken during the tour for promotional purposes, unless explicitly stated otherwise.

• Customers are expected to behave respectfully towards guides, fellow travelers, and local communities.
• We reserve the right to remove anyone from a tour for inappropriate or dangerous behavior, without refund.

• We reserve the right to alter or modify itineraries as necessary due to weather, road conditions, or other unforeseen circumstances.

• These terms and conditions are governed by the laws of Malaysia.

• By booking a tour with Beyond Boundaries, you acknowledge that you have read, understood, and agree to these Terms and Conditions.